Community Health Workers, Peer Specialists and Recovery Coaches: How Lived Experience Can Strengthen Member Engagement
A MassHealth DSRIP TA Program Virtual SWI Pop Up
Friday April 30th, 2021
10:00 am – 11:30 am
On Friday April 30th, the MassHealth DSRIP TA program hosted a virtual SWI Pop Up about the role of community health workers (CHWs), peer specialists and recovery coaches in engaging MassHealth members – particularly those with complex life circumstances and care needs. Individuals in these workforces draw on their shared lived experience with MassHealth members to help them manage chronic conditions, support their recovery and address the socioeconomic factors that can compromise their health and wellness.
During this Pop Up, representatives of each workforce shared how they engaged with individuals and how their unique perspectives and role supports the efforts of the broader care team. We also shared information about the policies and programs in place in Massachusetts to help ACOs and CPs support members of these workforces reach their full potential.
As part of this event, we asked nine representatives of the CHW, peer specialist and recovery coach workforces to share their experience with us. You can watch the full video below.