MassHealth’s Delivery System Reform Incentive Payment (DSRIP) Statewide Investments included providing direct technical assistance and shared learning opportunities for Accountable Care Organizations (ACO) and Community Partners (CP). The Integrated Care Planning for Medicaid Members with Complex Needs Learning Collaborative, facilitated by the Center for Health Care Strategies (CHCS) and the Camden Coalition, supported integrated and inter-organizational care teams at ACOs and CPs engaging in shared care planning to improve care for eligible MassHealth members.
Below are recordings of webinars conducted with learning collaborative participants and external experts sharing best practices in shared care planning.
Webinar One
Title: Care Planning Learning Collaborative Kickoff Webinar
Date: 3/11/20
Presenters:
Karla Silverman, Associate Director, Complex Care Delivery, CHCS
Jason Turi, Director of Field Building, Camden Coalition
Description: This webinar provides a high-level overview of the MassHealth Care Planning Learning Collaborative. The CHCS/Camden Coalition team reviews learning collaborative activities and shares findings from key informant interviews that helped inform the design of the learning collaborative as well as provides an overview of how the Camden Coalition will be drawing on their work to support shared care planning efforts.
Webinar Two
Title: Project Redesign and Best Practices in Shared Care Planning
Date: 7/28/2020
Presenters:
Karla Silverman, Associate Director, Complex Care Delivery, CHCS
Jason Turi, Director of Field Building, Camden Coalition
Panelists:
Dr. Parinda Khatri, Chief Clinical Officer, Cherokee Health Systems Tennessee
Karlo Francis, Director of Care Coordination at Community Healthcare Network, New York City
Description: In this webinar, participants hear more about the redesigned learning collaborative goals, planned activities, and timeline. Subject matter experts also discuss best practices in shared care planning, including other states’ experiences instituting integrated team-based care.
Webinar Three
Title: Best Practices in Integrated Case Conference Meetings
Date: 1/21/2021
Presenters:
Karla Silverman, Associate Director, Complex Care Delivery, CHCS
Lauran Hardin, Senior Advisor, National Center for Complex Health and Social Needs/Camden Coalition
Amy Sullivan, Medicaid ACO Clinical Pharmacist, Lowell General Hospital
Christopher Mauro, ACO Clinical Program Manager, Fallon Community Health Plan w/ Wellforce ACO
Noreen Melanson, Director of Behavioral Health Innovation, Eliot Community Human Services
Description: The first part of the webinar gives a brief description of events and activities for the MassHealth Shared Care Planning Learning Collaborative for 2021. The second part of the webinar features Lauran Hardin from the National Center for Complex Health and Social Needs/Camden Coalition presenting on best practices for effective and meaningful integrated case conference meetings. The webinar also features fellow change team members who discuss their approaches to multidisciplinary case conferences.
Webinar Four
Title: Strategies that Support PCP Practice and Community Provider Collaboration
Date: 3/25/21
Presenter:
Panelists:
Annemarie Beauparlant, Director, Merrimack Valley Community Partner
Gerald Iralien, Community Resource Specialist, Healthcare Associates, Beth Israel
Colleen J. O’Brien, Clinical Director, Cambridge Health Alliance
Priscilla Wang, Clinical Lead, Mass General Brigham
Description: In this webinar, participants hear strategies to better engage Primary Care Practices, and learn more about different models of Primary Care Practice and CP collaboration currently being used in the field. Participants have the opportunity to engage in peer-to-peer discussion and ask questions of featured panelists from ACO and CP programs.
Webinar Five
Title: Member Engagement Strategies: Best Practices from the Field
Date: 5/25/21
Presenters:
Karla Silverman, Associate Director, Complex Care Delivery, CHCS
Audrey Hendricks, Program Manager, Clinical Redesign Initiatives, Camden Coalition
Marisol Caban, Senior Program Manager, Camden Coalition
Panelists:
Jaron Mason Goodman, Enrollment Manager, Innovative Care Partners
Adaeze Ibe-Charles, Assistant Director of Care Coordination Services, Community Care Partners & LTSS Care Partners, Bay Cove Human Services, Inc.
Jennifer Sciacca, Program Manager, BMC HealthNet Plan / Well Sense Health Plan
Description: During this webinar, ACOs and CPs share specific strategies they have used that has helped with member engagement. The Camden Coalition shares lessons learned from their work outreaching to hard-to-reach members.
Webinar Six
Title: ACOs and CPs Showcase: Part One
Date: 6/22/21
Presenters:
Karla Silverman, Associate Director, Complex Care Delivery, CHCS
Lisa Najarian, Clinical Training Consultant, Greater Lowell BHCP, Lowell Community Health Center
Ian Kernohan, Lead Care Coordinator, Behavioral Health Community Partner, Beth Israel Lahey Health Behavioral Services
Dr. Priscilla Wang, Clinical Lead, Mass General Brigham
Description: This webinar highlights key learnings and accomplishments from the learning collaborative and stories from members, providers and staff on how improved shared care planning processes affected the quality or delivery of care. There was also an interactive activity to encourage peer engagement and discussion.
Webinar 6
Title: ACOs and CPs Showcase: Part 1
Date: 6/22/21
Presenters:
Karla Silverman, Associate Director, Complex Care Delivery, CHCS
Lisa Najarian, Clinical Training Consultant, Greater Lowell BHCP, Lowell Community Health Center
Ian Kernohan, Lead Care Coordinator, Behavioral Health Community Partner, Beth Israel Lahey Health Behavioral Services
Dr. Priscilla Wang, Clinical Lead, Mass General Brigham
Description: This webinar highlights key learnings and accomplishments from the learning collaborative and stories from members, providers and staff on how improved shared care planning processes affected the quality or delivery of care. There was also an interactive activity to encourage peer engagement and discussion.
Webinar Seven
Title: ACOs and CPs Showcase Part Two
Date: 6/29/21
Presenters:
Karla Silverman, Associate Director, Complex Care Delivery, CHCS
Jason Turi, Director of Field Building, Camden Coalition
Noreen Melanson, Director of Behavioral Health Innovation, Eliot’s Behavioral Health Community Partner (BHCP) program
Leah Jackson Kean, Director in Eliot’s Behavioral Health Community Partner (BHCP) program
Erin Maher, Program Manager in Population Health, Mass General Brigham
Description: This webinar features presentations from Jason Turi, Director of Field Building & Resources for the Camden Coalition, on best practices and tips to effectively scale and spread innovative solutions to improve shared care planning processes. It also features members from the learning collaborative sharing their accomplishments and vision for scaling and spreading this work. CHCS also shares results from the post-assessment survey and facilitates a guided discussion around key learnings and strategies to sustain this collaborative work.